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When 50% of a Job Was Withheld: The Real Lesson Was Process
Read more: When 50% of a Job Was Withheld: The Real Lesson Was ProcessI’ll never forget the day a customer challenged a renovation contract and withheld half the payment — 50% of the balance, even though the job was complete. The contract was signed, pricing agreed from the start. But behind the scenes, QuickBooks records had been loosely tracked before I came on board. That gap in process…
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